LoopOS

Circularity for telcos: a growth lever, not just sustainability.

For telecom operators, LoopOS is a strategic layer to sell more devices, retain customers and hit ESG goals — managing the full lifecycle of smartphones across retail, e-commerce, repair and recommerce. Think of LoopOS as the Circular Hub connecting stores, online channels, processing warehouses and repair networks into one consistent operation.

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Five telco models we power today

One Circular Hub. Five ways to grow.

From in-store trade-ins to enterprise fleet renewals and certified pre-owned — LoopOS orchestrates every circular channel inside a single operational backbone.

  • Model 01

    Omnichannel trade-in

    Store + online

    The most common telco use case: customers trade in an old phone and receive an immediate discount toward a new one — consistently across every channel.

    • In-store diagnosis (App Hubs): staff diagnose and value in front of the customer — fast, fair and consistent.
    • Online self-serve (App Submission): customers start online, run guided diagnosis, schedule pickup or store drop-off.
    • Frictionless omnichannel consistency: the value offered in-store matches the value online.

    Best for: Upgrades, contract renewals, store conversion, consistent CX across channels.

  • Model 02

    B2B fleet buy-back

    Telcos manage enterprise customers renewing hundreds — or thousands — of devices at once. LoopOS handles the scale without the manual overhead.

    • Bulk collection and processing for multi-device, multi-site corporate renewals.
    • Data erasure workflows integrated into processing for security and compliance.
    • Device valuation at scale, enabling credit mechanisms — invoice credit or renewal incentives.

    Best for: Enterprise accounts, large refresh cycles, and secure processing requirements.

  • Model 03

    Device-as-a-Service

    Leasing / rental lifecycle

    As operators move from “sell” to “rent”, the device return journey becomes core to profitability. LoopOS orchestrates the full lifecycle.

    • Return orchestration at contract end (e.g. 24 months).
    • Condition inspection and decisioning: refurbish for a new leasing cycle or route to second-life sales.
    • Consistent device lifecycle states so inventory doesn't get stuck between teams.

    Best for: Leasing programs, subscription models, and residual value optimisation.

  • Model 04

    Care services

    Insurance + repair

    Operators increasingly sell device insurance and care services. LoopOS orchestrates repair journeys with partner networks — keeping customers informed at every step.

    • End-to-end flows: pickup → repair → return delivery.
    • Centralised statuses and communications via SMS / email at every step.
    • Better service consistency across repair partners.

    Best for: Improving customer experience, reducing churn, and operational control over repair SLAs.

New revenue stream

Certified pre-owned

Telco-branded refurbished sales

Telcos can create their own trusted refurbished offering — powered by the same devices coming in through trade-in. A brand-trust alternative to pure-play recommerce players.

Best for: New revenue streams, affordability offers, and extending device lifetime with brand confidence.

The certified pre-owned loop

  1. 1

    Device enters via trade-in

  2. 2

    Processed in Handling — repaired / refurbished

  3. 3

    Inventory prepared and published via Exits

  4. Listed on the operator's website — branded & trusted

Outcomes

What LoopOS lets telcos do

Circularity becomes a commercial engine — accelerating upgrades, improving CX, hitting ESG goals and extracting more value from every device in the ecosystem.

Every channel.
One Circular Hub.